National Electronics Warranty
Walmart Product Protection Plan had my TV for a month! No good Unfair practices!
- 09-25-2012
- 98
Electronics and household app.
My Sanyo 47" tv was malfunctioning. It was showing a "snowy" screen. I contacted the proper people, and they were quick to respond. They picked the set up on Aug 29th and advised me that i could not have a loaner until it was fixed. The repair company was GREAT! Premier Electronics, out of Gailion, Ohio. They kept me informed of the goings on, and were very professional.
They let me know that a "board" in the set was irreparable, and that they were turning it over to Walmart Replacement. I called he number that i have for Walmart Replacement, and they tell me that the company is National Electronics Warranty, and that they have my claim. This was Sept. 14. From there; the run-around began.
They told me that I had to wait 5 business days for an answer, even though they knew it couldn't be fixed! After 5 days i called, and they told me that i had to wait 3 more days, while they decided if they would replace it! These are all business days!
On today, Sept. 25, i called 3 different times with run-around answers. I was, eventually, called by a different party; and informed that they will replace my set... It will take 10 bus. DAYS! I am livid! They could have given me a loaner, and i would have been fine. Over a month without your tv, and in football season, is not right!
Company: National Electronics Warranty
Country: USA
State: Virginia
City: Sterling
Address: 22894 Pacific Blvd
Phone: 18779686391