Compu Electronics Ohio
2 acer laptops purchased for a total of $1,317. Rip off. Compu electronics will not stand behind the products they sell

Both Acer Laptops purchased in 11/04 FOR $1,317.00 RIP OFF!!! WALMART SELLS THE SAME LAPTOP FOR $368.00 (just 1). 1 Laptop Hard drive Crashed, 2nd Laptop LCD Overheated and made the screen unable to use. We contacted COMPU ELECTRONICS and they contacted us back within 3 days. When speaking with the "FOREIGN" accented woman she stated to me that their company will not cover any damages to either laptop. Here it is April only 5 months later. This woman stated to me that "ANY CONSUMER HAS THE RIGHT TO SHOP AROUND", and Compu-Electronics will not replace or repair any computer they sell unless "IT'S WITHIN 30 DAYS" of the date of purchase. Then I was told to Contact the Manufacturer, which we did. ACER in Texas stated to us that the HARDWARE will be replaced under warranty but the SOFTWARE is NOT under any warranty. So we sent the 1 Harddrive replaced, when recieved we ended up having to find an IT person to install WINDOWS 7 back onto the LAPTOP!!! Unacceptable!!! So then we contacted ACER again and had to order the SOFTWARE that was PRE INSTALLED ON THE COMPUTER at a Cost of $20. Had I known this b4 paying someone to install the software I would have purchased it from ACER first. Then to make matters worse, the 2nd ACER Laptop purchased from COMPU ELECTRONICS, the LCD Screen Displaced the Liquid Crystal in the screen from what I'm told OVER HEATING. HOW COULD THIS HAPPEN ONLY WITHIN 3 Months from the Date of Purchase. REDICULOUS!!! So when speaking with ACER they told us to go back to COMPU ELECTRONICS and TRY TO SEE WHAT THEY WOULD BE WILLING TO DO... TO NO AVAIL AND DISAPPOINTMENT COMPU ELECTRONICS WILL NOT STAND BEHIND THE PRODUCTS THEY SELL Unless IT's WITHIN 30 Days of Date of Purchase!!! So back to Square 1 with Contacting ACER (Manufacturer) of the 2 Laptops. Acer will not replace the lcd screen and acer also stated they want us to send them both laptops at our shipping cost!!! Which to me should be at compu electronics cost not ours!!! Be very aware when purchasing anything from compu electronics!!!

Company: Compu Electronics Ohio
Country: USA
State: Ohio
City: Cleveland
Address: PO Box 21144
Phone: 4402411200

  <     >