Newegg.com
Sent inoperable product, has not answered email request for an R.A. For return, phone lines are always busy

My computer technician recommended that I purchase a wifi range extender from newegg.com.
This person has good credentials and seems to know what he is doing.

I ordered the equipmentproduct: WL RE EDIMAX EW-7416APNR.

The computer tech had to return to Washington DC to finish some work there and was gone about two weeks. At the end of that period, I had a death in my family and was helping with my family since then.

When the computer tech and I got back together it had been 5 weeks since I ordered the above wifi
range extender. I had not even opened the box it came in. The invoice states that the return policy is within 30 days. I would argue that the above circumstances should allow for a reasonable extension.

However, I cannot even reach this company by email or telephone to obtain an RMA number assuming
they will consider my situation.

I assume based upon the other things I have read on this site land based upon their neglegent customer service that they must send out a a good deal of inferior product. If they were a reputable company, this kind of customer service roadblock would not be in place.

My next step is to write the Attorney Generals of the states of California and New Mexico and report their fraudulent practices.

Company: Newegg.com
Country: USA
Address: 9997Rose Hills Road, Whittier, CA
Site: newegg.com

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