Bio-tech - Edenpure Heaters
Suarez Two heaters died after only two months

I bought a Model 500 Edenpure heater from Bio-Tech in Canton as a 2007 Christmas gift for my wife.

It lasted two months until the fan died. Communications with Bio-Tech led to our driving to Canton to exchange it. The customer service rep there was very helpful and very courteous, upgrading ours to a refurbished Model 1000.

We brought it home and it, too, died after two months. I contacted the company again and was told to return it for an exchange, which I did in June via UPS.

In the meantime, with warmer weather and other distractions, it slipped my mind until September — there had been no response from Bio-Tech.

Another contact and they acknowledged that a replacement heater would be on the way, though it might take up to four weeks to act on it. The replacement — downgraded to a refurbished Model 500 — finally arrived in early October.

Bottom line: I paid for and received a Model 500 heater. It was faulty and was upgraded — at Bio-Tech's option — and replaced. When the replacement failed in only two months, it was returned and finally replaced with a refurbished Model 500. I'm not sure what would have happened if I hadn't decided to call and find out what was going on.

When the heaters worked, they were great. The problem was that they didn't last.

Bio-Tech's face-to-face customer service is excellent; its e-mail customer service leaves a great deal to be desired.

I'm confused by the "Not the same company" rebuttals. Are there two Bio-Tech/Edenpure/Suarez companies in Canton? That's hard to believe.

Company: Bio-tech - Edenpure Heaters
Country: USA
State: Ohio
City: Canton
Address: 7800 Whpple

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