Simply Electronics
Terrible Customer Support

Okay, people: hear and study from knowledge. OVERVIEW: I purchased a FujiFilm X100 gray-market camera ($1200) and created SAB 6 months later. It got mounted and that I only got it back. But that actually is not the tale.

I reside in Tennessee, US purchased on the internet A BRAND NEW X100 from "Merely Technology" and realized that it got delivered in my experience from Hongkong. Shipped in four times having a Fuji guarantee, fresh within the container, over the sea and Just Technology' "own " guarantee for 12 weeks. Hello, two guarantees... Really awesome. This really is incredible this-world wide business. That's, till 6 months later after I ultimately recognize I've SAB (the edge issue} and contact FujiUSA thinking is return it. I understand this fantastic man in Fuji specialized fix who then requests my number and continues to inform me where you can deliver it. The "uh-oh" is subsequently followed closely by it's a " repair that's NOT protected since I have possess a 'grey' camera"... A what? Okay I'm unaware, okay I didnot browse the internet overview of this HORRIBLE merchant, okay I didnot understand that FUjI (and Nikon, Cannon, etc) just repair low-grey-market cameras as comprehensive with this community.

It took me over per week of attempting to cope with merely Technology simply to obtain an RMA (return quantity). To Boston goes down the camera - an address that seems nowhere on the site. Actually, there site DOESN'T HAVE tackle FOR-ANYTHING. No conversation for MONTHS. Fast-forward forward nearly 3 MONTHS and that I only got my Fuji x100 again from - you imagine it - Hongkong. Evidently it someplace over there got mounted and got delivered to Hongkong from Mass. — however the organization never explained wherever or how and just delivered it within the same container in my experience I delivered them it. Hello, perhaps this is exactly why they call it "Merely" Technology

I thought I had been defrauded. I thought I'd never notice my camera my money. I REALLY LIKE this camera. I purchased a Sony A65 while I "waited" even though my 23 MP Sony SLRT is a camera that is great, it's not the encounter that is X100. Lesson Discovered that I'll replicate of you scanning this for all those: ACTUALLY, NEVER, purchase additional advanced digital camera or a camera from apart from a trustworthy vendor. Don't get gray-market. Think about it-like a used vehicle should you purchase employed. It possibly will be excellent or you purchased a clunker and did not understand it. And also to those producers who've a deficiency protected under guarantee within their equipment: whenever we possess a bill, wherever what country we purchased the brand new camera from, you need to recognize your guarantee and guard your status, by repairing a companies defect-free - or to get a little 'fee' for all of US fools who buy material on the internet that comes from a different country. As me, I will not be purchasing something from anybody who not need a recognised status AROUND practices again for. I'm among the lucky people who recovered in the gray market expertise, but I'll always remember it.

Company: Simply Electronics
Country: USA
Site: simplyelectronics.net

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