Direct TV
Promised DVR Playback on 3 TVs but Needed $400 Equipment
- 06-10-2012
- 5
Electronics and household app.
Ordered Sat. TV over tele. Want 1 DVR recorder and able to watch pre-recorded shows on 2 other TVs.
Sales man said O.K., can do. Asked if I had Hd TV., answer no HD tvs in house. Told no Problem, can upgrade later. Installation day, Installer tells me yes, you can record on 1 TV watch on all 3 TVs. He then installs equip that will not do that.
Shows me 1 Tv that is working fine tells me that all 3 tvs can replay pre-record ings back. I sign contact, next after installation i find that I can only play back shows on 1 TV.
Call customer service told I had to buy 3 new HD Tvs plus $400 of equip. After only 3 days of service want $400 to cancel contact that was not what ordered and I did not get service I was promised. At least 3 different people lied to me just to get me to sign the contact.
Company: Direct TV
Country: USA
Site: directv.com