Best Buy
Very Disappointed in Best Buy. - Virgin Mobile HTC phone

"I had an awful experience at Best Buy in Tukwila.
Bought a $300 HTC phone and a $35 prepaid Virgin card (and a car charger and a screen protector). Had the phone for a day and had one problem after another. Called the Best Buy Mobile store in Southcenter to try to help me get the phone working, and the clerk gave me the wrong information. Said he%u2019d look further into it and call me right back. Two hours later, no call. Went BACK to the store, and THAT%u2019S when the manager (who had sold me the phone the day before based on a glowing review of Virgin) told me not to expect much of Virgin%u2019s customer service. He seemed to be okay with the notion that if you%u2019re a prepaid customer, you shouldn%u2019t expect basic customer service%u2014like competent help with getting your phone to work. I listened to him talk to Virgin to try to fix the problem, and they gave him the wrong information%u2014and kept insisting they were right (and that was the supervisor, after the first person was of no help). They weren%u2019t. He finally got it straightened out%u2014sort of. He insisted the phone was working, but my sister, who was with me, still couldn%u2019t get through on her phone%u2014which otherwise was working fine. I decided to return the phone%u2014and what was my reward for finding out how horrible Virgin%u2019s customer service was? They kept the $35 for air time - none of which I had used. I hadn%u2019t made a single call (other than a couple of test calls to see if the phone was working); and ONLY returned the phone because I saw firsthand how hard it was to resolve a small problem with Virgin.
Bottom line? Virgin was horrible. And Best Buy%u2019s attitude toward my problem with Virgin was horrible. I won%u2019t deal with either again. Ever."

Company: Best Buy
Country: USA

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