Vonage
Never cancelled service, found out three years late

I was a Vonage customer in 2009. After finding no need for a home phone anymore, I called to cancel my service. Having heard nothing from Vonage for the last three years I had forgotten about it and assumed the matter had long been finished. Today, three years later, I received a letter from a collection agency, claiming that I owe Vonage $99.67 for unpaid services.

I contacted the agency and was told to call Vonage. Once I contacted Vonage I was informed that they had never honored my request to cancel my service. I asked them why I had never been informed of their claims or that my account was even still active. They claimed that they called (the number that I assumed was disconnected and was no longer using), and e-mailed (an old e-mail address that I no longer used but hadn't updated as again, I thought my Vonage account was closed).

I further questioned why, seeing as they had my name and address, they never sent me anything in the mail with their claims. Their only response was, "... We don't do that..." After filing a report with the Better Business Bureau and the FCC, I began searching the internet, and apparently Vonage is known for not honoring customer's requests to cancel services. Vonage's business practices have to be some of the most bizarre I've ever seen.

Company: Vonage
Country: USA
State: New Jersey
City: Holmdel
Address: 23 County Road 520
Site: vonage.com

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