Whirlpool
Poor Customer Service

We purchased stove (WMH3205XVS) on 02/25. We paid-for skilled installation since it is OTR. The stove was mounted on 02/28. On 03/18, the stove quit functioning. The exhaust fan and also the lover that operates during use quit functioning. On 03/19, I named Whirlpool, plus they sent an area company to repair it. They arrived on 03/22. The technology needed to purchase 5 components for that stove! 5 components! He explained he'd be back on 03/29 in the same period (morning). These were a no-call/no-show. On 03/30, I named three times throughout the day concerning the standing of my components plus they nevertheless could not locate them. Therefore, I named Whirlpool plus they stated that their shipping was not in however and that I must contact 24 hours later. Therefore, I'd to hold back within the weekend. I named the company on 04/02 plus they nevertheless did not have any info. On 04/03 I called again, plus they had the component however the only means they might do the installation was each morning. Therefore, my boy needed to remove from college. Yes, you thought it, incorrect component! I called Whirlpool on 04/04. The client support representative did a 1-2 goal delivery about the component. On 04/10, I named Whirlpool and stated used to do not notice something about my component. Therefore, Whirlpool named the company and yes, they requested the incorrect component again! Therefore, another concern 1-2 day delivery of my component was on the road! On 04/17, I named Whirlpool and stated I'venot found out about the component. They named the contractor and stated the component was in. So, it is nearly final period and we'd to contact the company. They stated they'd to check on having a technology which I ought to contact 24 hours later. On 04/18, after much debate, they stated they'd emerge on 04/23/12! Therefore, due to Whirlpool which company, I had been out-of my completely new stove for 37 times. The company stated that Whirlpool was at fault since the schematics were incorrect for that component. Whirlpool attributed the company due to their bad support. To review, Whirlpool customer support, "knows my disappointment." Yes, I'd prefer to observe some of them within the call-center proceed 37 times with no stove! Whirlpool ought to be ashamed of themselves. 37 times! With no one handled us with any empathy or concern. Whirlpool ought to be fined for this therapy of the customers.

Company: Whirlpool
Country: USA
State: Michigan

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