MetroPCS
Autopay account deleted repeatedly and service shut off twice

MetroPCS sucks horrible customer service.

For over a week I argued, begged & pleaded at every level, 6 store reps, 6 online reps. in my opinion all of them incompetent and many rude. Autopay account deleted and recreate at least 4 times. Everyone keeps saying the same thing just go in and update to account info. The account was even verified by a Corporate Center supervisor. Phone service has been shut off twice. Even after the store manager at the corporate Center assured me that it had been restored.

Then I found the emails for corporate HQ. Two emails to three execs and the problem was fixed in hours. You do the math. Corporate email, fax number, phone number and my complaint letter is at (link redacted)

Pass the link along

Company: MetroPCS
Country: USA
State: Texas
City: Richardson
ZIP: 75082
Address: 2250 Lakeside Blvd
Phone: 2142652550
Site: metropcs.com

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