AT&T wireless
Lost 8,632 rollover minutes after lowering my plan

I have been with ATT since they were doing business under the name of Cingular. Almost 20 years I have been a loyal customer. I just recently went for an upgrade for two phones and requested to lower my minutes from 1400 to 450, since I have 8632 roll over minutes (that's 143 unused hours). This is the main reason i was staying with ATT. Service is okay at best, but internet is extremely slow compared to other service providers. I was told if I switch my plan, I will loose all my minutes. Heck no. Called and complained to ATT customer service and spoke with several 'managers', at the end, nothing could be done to save by minutes.

I switched over to Verizon... Fuck you AT&T for not bending a few rules for me for being a customer for 20 years!!!

Company: AT&T wireless
Country: USA
State: California
City: Los Angeles

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