Diamond Wireless
Lost Phone Insurance Replacement Promised but Never Arrived

This company made me want to close all 3 lines I have with Verizon Wireless. They were very polite while selling my phone but it ended there.

Three months after the purchase of my phone it was lost. I thought that I was insured with Verizon but it was through Diamond Wireless. I went into the store where they instructed me to go for replacement. The rep called in my report and then regretfully informed me that my phone was not in stock in the entire city. I was very upset. I was guaranteed my phone would arrive Monday afternoon. This was a Friday evening.

Low and behold Monday comes and no phone arrives, check my debit card and no deductible is deducted, and no explanation. So I call Diamond Wireless. First off the there is no record of my report ever being filed. The representative told me there is indeed phones to be given in El Paso. The only problem is the police report was never faxed. So now the police report has to be obtained again and the process started all over again... I've been without a phone for 1 week and my job requires me to have an phone...

If at the end of this I don't end my contract than... I definitely will not sign another Verizon contract!!!

Company: Diamond Wireless
Country: USA
State: Texas
City: El Paso
Address: 8401 Gateway Blvd W
Phone: 9157799700

  <     >