Directv
Direct tv Product Misrepresentation By Directv Reps

On a limited budget we called to upgrade our Directv system in our home in Las Vegas. We called upgrade to DVR's on a couple of TV's in our home. Since we are on limited budget the rep suggested that we buy the directv whole home product. We had the rep on speaker phone and asked him more than once if we would have all the capabilities our current DVR's have. He said "yes". Very happy with our savings we purchased this product.

After install we find out that our new whole home system is limited capability and really can't do the most important feature of dvr - "rewind" - What? Are you kidding me? Well it does if you choose to record the event ahead of time, but who goes to every channel and has to program it to record as they get to it in case they want to rewind... Absolutely no one.

I called to complain about being duped in a very nice manner and transferred to 2 different employees.

Company: Directv
Country: USA
State: Nevada
City: Las Vegas
Address: PO Box 78626, Phoenix, AZ 85062
Phone: 18005315000
Site: directv.com

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