Sony
Sony Camcorder Rebate Never Paid After Repeated Submissions

I purchased a Sony camcorder at Circuit City on 12/26, specifically for the $100 rebate offered at the time. I mailed in all the required receipts and barcodes within 2 weeks, making copies of everything, even the barcodes. It was all correct.

Nearly 6 months later I called customer service to ask where the rebate was. I was told to send it again with the copies of original paperwork to ANOTHER address that handles the 'lost rebate claims not handled within 6 months. I mailed it again, certified, return receipt. They got it.

Six months after that, no rebate. I was told to fax it all again as there was still no record of it and why did I wait so long to follow up?! So I faxed, 4 times. I had confirmation, they got it again.

Two years later, I still don't have a check. They never questioned that I had sent the info, as though this happens all the time. I'm tempted to take the thing back with my gift receipt. It hasn't been used. Rip-off!!!

Company: Sony
Country: USA
State: Florida
City: Miami
Address: P O Box 28509
Phone: 8006653043

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