Radio shack
Sold me a phone and insurance, when it was time to use insurnace the term were changed

I decided to switch from AT&T to Sprint so i walk in a radio shack store to get an iphone.

I was told iphone was not availalble and i could get another phone and if not happy with the phone i could come back and exchange it with an iphone. So i got a samsugn Galaxy phone and after phone days i went back to exchange the phone. The sales person looks at the phone and finds a small scratch on the phone and after calling his manager and making me wait 30 minutes tells me he can not take the phone back and instead sells me an insurnace and informs me that if there is anythig wrong with the phone i can go return the phone without any questions asked.

After few days i noticed my phone is not getting charged so i call the toll free number for the insurance company and they tell me to go in and exchange the phone.

So i go to the store and after waiting another 30 min the another clueless sales person tells me that they need to ship the phone and i have to wait 2 weeks and BE WITHOUT a phone for 2 weeks. I informed him that i used my phone for work but his response was there was nothing else he can do for me.

I left the store with the phone that was not charging correctly and switched to AT&T so i can have a working phone. I just received a bill from Sprint for for termination of my contract.

Company: Radio shack
Country: USA
Address: costa mesa, ca
Site: radioshack.com

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