Cingular Wireless
Used Phone Sent as Replacement and Callback Ignored

I bought a new nokia 6340i from cingular wireless sales with a one year warranty. The phone keeps powering off by itself. After calling tech. Support several times I was told to take the phone to one of there stores and have it looked at. I drove to indianapolis (a three hour drive) and the store said that they loaded all of the updates for that phone, and that would take care of the problem. Heading back home another three hour drive the phone powered down three times.

I called tech. Support again and was told that I would have to take the phone back to the store to have it replaced. I asked why I could not get the phone replaced over the phone the same way I bought it.

I was told that was there policy. I found a name and email for clay owen's in the office of the president. I emailed clay and received a phone call from trisha pruitt at 1-866-634-7667. She said she had a phone that someone bought and returned unused that she could send me. I got the phone as promised.

Going through the menu and looking at the time counters all registered zero. In looking further I found names and numbers in the address book. I called the owner and found that the phone had been used extensively.

After having my request for a call back from trisha ignored, I called and talked with anna lewis. She was no help at all.

Bottom line is that they will lie and do what ever they have to, then when they are caught in there lies they will tell you to go jump in the lake.

Be very careful when dealing with these liars

Company: Cingular Wireless
Country: USA
Phone: 8666347667

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