Beyond Eleven
False advertising, terrible service

I ordered 2 Jensen Neo-10 speakers from Beyond Eleven's website on Nov. 18. THERE website said FREE shipping. On Nov 30th I called to see when my speakers would show up. The rep told me the FREE shipping on THERE website was a MISTAKE.

The rep told me they had tried to call me but that there was no answering machine, which of course there is. He said they did not try to email me or ever call back, I guess they were just waiting for me to call as they already had my money. He said it would be 25 dollars to have them ship my speakers.

Like the big dummy I am I went ahead and paid the 25 because the guy said they would for sure ship out that day or the next. Remember this was on the 30th of November.

On the 5th of December I called in the morning to see where my speakers were. Al the rep said he would have to check and call him back in the afternoon. I called back in the afternoon talked to Al and he said he still didn't know and would call back later. The phone rang in the next few minutes and it was Al the rep, he said oops he had dialed the wrong number but finally admitted the speakers had not shipped.

I'm sure that sooner or later I'll get the speakers but by now after 17 days I was out of time and had to go down to Guitar Center and buy two speakers for a gig we have tomorrow on the 6th.

I ordered these because of non-existent FREE shipping. I got terrible service, paid for the shipping anyway and still don't have the speakers. I guess I ripped myself off by dealing with these guys and paying the shipping when I should have just had them refund my money on the 30th of Nov. Deal with these guys at your own peril! Chris in Denve

Company: Beyond Eleven
Country: USA
State: Wisconsin
Address: 7040 S 13th St
Phone: 4145630320
Site: beyondeleven.com

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