GE Appliances
GE Appliances / Service Dept Complaint

It's been just 8 weeks since I have have started utilizing my new GE Refrigerator Design PFCS1RKZA SS (Bottom Freezer Design) that I settled roughly $2500. There's an annoying sound which may be noticed from everywhere indoors – the fridge produces the sound continuously also it appears to be from the engine-lover. I named GE to obtain it maintained through the guarantee; nevertheless upon birth the specialist explained that "the sound is regular".

I disagreed with since my boy has got the same design which doesn't get this to sound. He revealed he hasn't changed that kind of engine; that it had been really complex also it might have a large amount of effort and time. Then I questioned him: ‘Do you suggest I've to reside with this specific sound? ’ – The specialist quickly shrugged and quit, which actually upsets me. I later required another company visit to solve the issue, but rather I acquired a telephone call in the # 1.800.491.2737, somebody who recognized herself like a GE Manufacture who “was experienced from the same individuals who created that refrigerator”. He explained that there is not a problem with my fridge, which easily desired to have it maintained, he'd need to bill me $79 for that next visit. And so I questioned him: ‘Why might I be charged $79 should you men haven't set the sound originating from my fridge and also you declare you'll not repair it? ’ - He replied he might subsequently stop the support visit: So he did. Then I set another visit through GE’s site and was visited by another specialist in the same fixing office. While he arrived to my home I realized that he'd a little of an attitude issue: He was discourteous and intense. He just exposed the fridge for what appeared like 2 moments and explained that there is nothing wrong withit after which quit without further training or clarification. For me he did not attempt to hear for that sound and was probably already informed that there is "no problem" therefore he didn't search for one. Exactly the same GE “engineer” named me later that day-to advise that I had been charged $79 buck for that next maintenance. I actually instead they recognize my guarantee and repair the annoying buzzing noise that's originating from my fridge than I've to sit down below and create these kinds of evaluations for that GE Appliance Service Division in Fort Lauderdale. Nevertheless given that they WOn't assist me I discover that this is actually the best approach of caution others about their quality of support. I would recommend to anyone who could be maintained by this division to purchase from the distinct manufacturer.

Company: GE Appliances
Country: USA

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