Sears Kenmore Freezer
Delay in receiving parts for freeze

Our Kenmore fridge quit employed in December. I bought the fridge in April having a 24-month maintenance contract. I repair specialist requested the component on planned fix visit Dec 22. The component was suppose to become sent to my house address and fix day was re scheduled for December 29th. Starting on December 29th I began obtaining computer-generated telephones calls just about every day concerning the components. After I spoke having a Sears consultant, I had been informed that components were on back-order having a fresh projected delivery time. It has been happening because the fridge broke down. I simply got off the telephone inside the previous half an hour seeking the freezer be changed since I had been fed up with the reschedules and never having a functional fridge. After speaking with 3 various individuals, I had been disconnected waiting to talk to the 4th person. I'd required they changed the freezer and was informed the same as beforehand the components were back-ordered which individual wasn't approved to displace the fridge. I subsequently required to talk to somebody who was approved to displace the fridge or even the boss. This really is after I was informed that I'd be changed towards the support department. That is after I was dissconnected.

The support order #40170254

Specialist identification 0539924

Brand Kenmore (produced in China)

Design amount 25519502010

Sequential number BFR2107268F11092

I'd like Sears to displace the fridge simply because they have no idea when or when the components is going to be delivered. Our thought may be the components are originating from China. Our current email address is:

Ctpannell@aol.com

Thanks for you support

Company: Sears Kenmore Freezer
Country: USA
State: New Jersey
City: Pemberton

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