Asurion
Stolen phone replacement denied after 60 day limit

So I have Sprint, and when I renewed my contract I paid $150 to sign up with the HTC Evo 4G. A couple months later my phone gets stolen at school. I report it and tried to track it down but we wasn't able to because the phone was off the whole time. Me being a high school student at the time I didn't have a job nor my mom had the money for me to get a new phone. My aunt handed me down a blackberry that I used for a couple months. After I did get a job I did have the money to get my evo replacement phone. I call the insurance they tell me that they won't do it because *60 days have passed is their policy* so this whole time I been pretty much giving them money. I wasn't notified that I only had 60 days to order my replacement or else they won't do it. The lady on the phone tells me that she sees on the computer that I was told I only had 60 days. So basically they go by what ever the hell that computer says what if I wasnt told that I had 60 days. At the end of the day the lady ask me if I wanna pay $100 to get my blackberry replacement (because my blackberry got messed up) the stupid f*ing blackbbery is a blackberry curve 8310 in red. If that's the case then I might as well not have insurance because that phone is worth like $40 on ebay brand new

Company: Asurion
Country: USA
State: New Jersey
City: Bridgewater
Address: 500 Somerset Corp. Blvd
Phone: 18005843666
Site: phoneclaim.com

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