Fujitsu air conditioner/heat pump
Fujitsu does not even acknowledge complaints

Don’t purchase a Fujitsu AC/heat-pump

Here’s our encounter after my spouse and that I bought a Fujitsu mini-split (mixture AC and heat device, #23RLQ) from a certified Fujitsu seller in 2008. We settled somewhat over $2,000 for that device, plus $368.32 to an electrician and $600 to some Fujitsu-educated specialist to set up it.

In the beginning it went excellent, though we didn’t utilize it frequently.in November, it began operating occasionally and exhibited a mistake signal. Despite numerous fix efforts with a specialist from a certified Fujitsu restoration service, it ceased functioning entirely within the spring of 2011. We were recommended from the service the device wasn't repairable which we ought to function straight with Fujitsu to get a remedy.

Ever since then we've attempted to get hold of Fujitsu twice, initial on June 7, by mailing and contacting a notice to its customer support division, after which on June 25 by publishing straight to the leader of the organization. The reaction is a resounding silence. Though we supplied our phone numbers, mailing address, and e-mail address, Fujitsu hasn't utilized some of them to actually recognize our characters.

Meanwhile our $3,000 Fujitsu device continues to be installed on the wall, nevertheless blinking exactly the same problem signal, but is completely ineffective. Actually, it'll charge us cash simply to take it off.

I ought to explain that people didn't create any silly demands upon Fujitsu. Even though guarantee that included it's not completely terminated (the compressor was justified for five decades), we're not challenging a totally free replacement device. But we think any trustworthy organization ought to be prepared to use its clients to correct issues that are clearly just repairable from the organization itself (by interpreting the problem rules they included in the system).

We're still wishing to listen to from Fujitsu and obtain our costly AC/heat device set. But till then, consider this like a caution. Should you purchase a Fujitsu device and also have difficulty with-it, don’t anticipate any aid in the organization.

Company: Fujitsu air conditioner/heat pump
Country: USA
State: New Jersey
Site: fujitsu-general.com

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