T-Mobile USA
Ripped me off for a phone after paying for it

I ordered the HTC My Touch 4G, from our current carrier (t-mobile) on 7/25 I was informed it would take 2-4 days for delivery standard shipping UPS. I looked online at my order summary a couple days later and realized it was still being possessed.

I have been calling everyday since and I have been told the order had been canceled, that the phone is on back order, that they don't know why I haven't received the phone yet.

Numerous different story's after going through a horrible automated system and then being put on hold numerous amount of times and for long periods of time and still have not gotten a direct answer it has been almost a week and it still hasn't been shipped.

No one calls back as promised they wont compensate for any of the trouble we are going through. We also have a replacement phone we ordered on the same day that was supposed to be overnighted and we get the same run around.
When we do finally get to talk to a live person they are rude and seem to be very unexperienced. This is all after they took the Money from our bank account to cover the cost of the phone.

Company: T-Mobile USA
Country: USA
State: Washington
City: Bellevue
Address: 12920 SE 38th St
Phone: 4253784000
Site: tmobile.com

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