Cricket wireless
Sent my phone to my billing address after verifying via email correct shipping address washington

I ordered a Samsung Suede on 7/5 with the Muve music plan at 55 a month. I verified my correct billing address and correct shipping address which are located in two different states. I also was given overnight shipping for no additional cost. On 7/7 when my merchandise didn't come, I tracked it using FedEx tracking number only to find out that my shipment was en route to Pennsylvania when I asked for it to be delivered in DC. I contacted the company (Cricket) to let them know that they shipped it to the wrong address BEFORE it was delivered. They told me not to worry about it, they would send me out a phone right away.

I called on Monday 7/11 to find out that the package was delivered, signed for, and activated by someone other than myself to my billing address (I have moved from there about 6 weeks ago). I was then told that they would escalate this issue and I should have a phone by Wednesday 7/13.

July 13th, I called back only to find out that nothing had been done yet.in the meantime, I have incurred a few hundred dollar hotel phone bill because I haven't received my cellphone. They haven't heard anything back from their "back end offices." They then asked me for one more day.
Against my better judgment, I granted them one more day.

Today, 7/14, I called back... Once again nothing has been done to fix this problem.instead they tried to put the blame on FedEx. I asked for my money back, and was informed that they couldn't give me my money back because this issue was escalated. I am appalled and livid. I am consulting an attorney as well as contacting local media. I am a single mother who cannot afford to go through this with this company.

Company: Cricket wireless
Country: USA
Site: mycricket.com

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