Subzero
Bad experience

The most highly touted name in refrigeration is Subzero. They cost a bundle and you would expect a refrigerator that costs $4,500 to last for a lifetime.

Three years after my Subzero side by side model 5320 was installed, it started leaking a gummy substance from seams inside both the freezer and the refrigerator.

We have had four service calls since then and the entire gasket has been replaced because it was stained yellow from the material. Now the paint is peeling off along the seam.

Subzero has not been able to stop the leaking and up until yesterday, said they did not know what the material is. Now they are offering to replace it because they can't get it fixed, but they want me to pay $1,200 for a new refrigerator, plus the cost of replacing new cabinet panels, etc.

I say if they had fixed it to begin with, I would not have this problem.

Their customer service has been very nasty and just keeps asking for money for a new unit.

So be forewarned! Don't think just because you pay a lot for a Subzero that you will have a unit that functions and that they will stand behind their product!

Company: Subzero
Country: USA

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