Home Depot
Package Not Delivered, Police Report Needed to Dispute Charge

My first order with Home Depot online has turned into a nightmare! It was a small purchase, 23.00, which I never expected would cause me so much grief. UPS tracking said the package was delivered last Wednesday at 1:55pm. I was not home at the time, but I arrived at about 3:00pm. I live in a rural area, and there is not much traffic. It is a bit of a walk from the street back to my house. I checked the tracking on my package, and when it said "Delivered Left at front door," I went outside to both the front and back doors and even went to my neighbor's to see if it was left there. There was no package.

I called UPS, who were not much help. They said Home Depot would have to initiate a trace. I stayed on hold with Home Depot while the service rep checked with UPS. Apparently they told her the same thing. She said I would be credited back the money spent, but that it would take up to 5 business days. I was in need of the items I purchased, so I re-ordered them, thinking my money would be credited a bit later. Later that evening I got an email saying my order could not be processed. I called, and the first person had put in my expiration date wrong, so the new order was okay after I gave the new person my correct date.

Yesterday, after the new order was on its way, I got another call saying that the UPS driver said it was delivered to the front door and that I would have to get a police report to dispute the charges. This morning I sat at the sheriff's department (which is 10 miles away) for almost an hour to get the paperwork to fill out. A deputy will be in contact with me. When? I don't know! I will have to pay to file this report, to add insult to injury! I have never had anything stolen here (to my knowledge), and because it had rained the previous night, I would think there would be tracks in my driveway, but there were none.

I realize Home Depot cannot "make" UPS look for where they left my package, but I cannot believe there is no recourse other than to put the customer out this way. I would never have ordered online if these items were available at the store, but they were online only. Needless to say, I don't believe I will ever order anything online again!

I noticed that it says "sponsored by Amazon" at the top. I have made many purchases from Amazon and never had a problem.

So in closing, I am still in limbo waiting for a deputy to call, out my money, and hoping the package, which is to be delivered on Monday, actually arrives. Otherwise it will be the same all over, and I will be out twice the money! You can bet I will be here watching for him.

Company: Home Depot
Country: USA

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