Home Depot
Special Order Exterior Door Installed 4 Inches Too Short

We have been updating our exterior doors with new energy-efficient ones. We were scheduled to have a new exterior door installed this morning. The installers were on time; however, the door was 4 inches too short. The installers informed us that when Home Depot placed the order for this custom door with the manufacturer, they provided incorrect measurements.

They installed the new, too-short door while we wait 14 business days for the correct door to be manufactured and delivered to Home Depot. They used wood to cover the missing part. Needless to say, we cannot use that door until the correct one is installed.

I have submitted an online request that they please contact the manufacturer and have the replacement door expedited. I also requested that they refund part of the door price and/or at least the installation charges, as the mistake was their responsibility.

As a side note, this is the second door we have had replaced by Home Depot, and we did not have any problems with the first one.

I will keep you posted as to what happens.

Company: Home Depot
Country: USA
State: Texas
City: Roanoke
Address: 125 E State HWY 114
Phone: 8174302571

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