Nitroplanes
Nitrircx, Worst customer support eve

I was ignorantly treated by "Bush" your online customer support rep. He did not comprehend English properly, nor did he communicate effectively. It was like talking to a brick wall it was so infuriating. He even drove me to profanity, something that is a once a year event for me. He used the negative when he meant to use the positive and he used the positive when he meant to use the negative, in affect communicating exactly the opposite of what he intended and he did so 3 times during the course of our chat. He typed at a rediculously slow speed or he simply ignored me while he went for coffee. He was rude, repetitive and dindn't listen to what I was saying. It was absolutely infuriating. The customer support at your company would be greatly improved if you did nothing at all and closed your support line.in any event, I highly, highly highly suggest you fire Bush for his complete imcompetance.

One last thing. It seems obvious that since you are selling the exact same product, shipping from the exact same address, using the exact same staff and phone lines, you are trying to get around the issue of poor customer satisfaction by hidding behind fronts. You seem to think there is no issue of pissing off your clients because, they may inadvertantly give you their business right back thinking they have left to go to your competitor when in reality, they still are dealing with you. It is duplicitous and indicative of malicious intent. I entend to monitor your trade names and keep my online warnings current with all your trade names: Nitroplanes, Hobbypartz, Nitrorcx, Xheli.

I wonder what the rest of the world thinks about this practice of multiple fronts so that the client can be misstreated?

I subsequently emailed your comapanies, {every front I could find} and explained the situation but was only greetted with further aggravation. It seems nobody in your company can affectively comunicate and I wonder how many issues have arrisen with your client merely because of the issue of not understanding English properly.

It was plainly obvious your company can't even be bothered to read a clients email attentively. My time was waisted, I was told contradictary things {even by the same individual}. My first email to your company took nearly 2 weeks to be replied to, and I have every beleif that anyone purchasing from your company can expect nothing but aggravation.

Company: Nitroplanes
Country: USA
Phone: 6269689860
Site: nitroplanes.com

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