A&E Factory Service
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A&E installed an oven part incorrectly. They rescheduled for a week later. They have an automated machine that calls the three days prior to their schedule appointment to confirm that the parts have arrived. You have to call them to confirm that the part has arrived. Unfortunately, they can't update their system so the automated machine continues to call twice a day telling you to call back (they don't call you with an actual person). They give you a four hour window in which they are going to come — for me, Friday 1-5. At 3 o'clock, I call to confirm (again) that they will show up. The computer shows a scheduled arrival of around 4:30. At 5:15 I call back and they say nobody was coming. Very sorry. No call.

The only problem is I am a surgeon and I canceled an afternoon of patients. They charge you all the same...

Terrible service. Never ever use them.

Company: A&E Factory Service
Country: USA
State: Rhode Island
City: Providence

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