Shark Europro
Poor Customer Service

I bought a Shark Europro Steam Cleaner from Target.com about 5 weeks before. It ceased functioning and so I went on-line to www.sharkclean.com and was very happy to observe that I really could speak live having a customer support person. "Oscar" was small to no aid whatsoever. He'd little understanding of the design I had been asking about and he suddenly finished the talk by informing me to contact the 800-number. I attempted to consult him what info I required after I named the amount for example sequential numbers and precise day of purchase and he finished the talk. The telephone phone towards the 800-number was worse. I had been obviously calling another country. There is a little of the lag between our discussion and what seemed like crazy family unit members within the history. Moreover, the guy I talked to appeared as though he was IMing with anyone to provide me solutions to my concerns. Main point here, I've to deliver the machine back again to Europro on my cent for delivery AND he desired a charge card # for me personally to prepay the return delivery that we didn't supply. I've to deliver a look for 9.95 combined with the machine. After I questioned him for an address he explained the tackle up to the town and stated, "thanks greatly, ma'am" Um... May I possess a condition and zipcode please? He appeared as though he did not understand what I had been referring to. Ultimately I acquired a situation & zip-out of him but works out the zero is incorrect. Additionally, the majority of our discussion needed to be spelled together because of neither among us easily knowing another. We'd to mean utilizing a phonetic alphabet which managed to get even more complicated (leader, bravo, charlie etc.). Overall, it quit a poor style in my own mouth. The presentation is gone within the garbage but I am likely to attempt to contact Goal to determine when they might help. I truly loved this cleaner... When it had been functional.

Company: Shark Europro
Country: USA
State: Maryland
City: Rockville
Site: sharkclean.com

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