T-Mobile
Billed $190 for Alleged Phone Damage Despite Insurance and Warranty

I would like to file a formal against the T-mobile CEO Phillip Humm, I have tried over and over again to get a hold of someone in the corporate office to resolve my issue, but have not had any luck. I got a hold of Steven Nicley who was a complete jerk when I asked for corporate and his advice look it up. Is this guy serious he doesn't have the number to his boss. I am having a problem with a fee from a phone which was covered under warranty should not be applied. I returned a defective phone back in January which had no physical damage. I just got a bill three months later for 190.00 for physical damage to my phone. When sent my phone back there was no physical damage. I called and the only information they could give me is that the tech said the LCD was broken which is false. In January I took my defective phone to a t-mobile location so they could import my contacts to my new replacement phone. There was no physical damage to my phone. I even pay for full insurance on my phone, if what they are stating is true I could have just filed a claim with asurion their insurance carrier and get a brand new phone not a refurbished one that I still have the same issue with. T-Mobile has not been helpful and couldn't care less. I know when I sent my phone off nothing was wrong with it. If when the received it if the LCD as they allege was broken in happen when it was in the mail. I would like this money re-funded to my account immediately or I will take the proper measure. What T-mobile is doing is wrong and I have never dealt with a company in-which you cannot get a hold of someone in the corporate offices. They hide behind emails and they are a joke. Phillip Humm is a coward who should not be a CEO if he is afraid to deal with his customers. I want this fixed.

Sincerely,
Ms. [removed]

Company: T-Mobile
Country: USA
State: Washington
City: Bellevue
Address: 12920 SE 38th Street
Phone: 4253784000

  <     >