Virgin Mobile Broadband
Buyers Beware and Stay Away!

After reading some of the other comments on this board, I wish I would have read them before deciding to go with this company foir my broadband. The worst part about this company is that they outright lie to you on the phone and I have two instances that I can recount that proves it.

First, my device only worked for 20 minutes on one occassion then I spent 3 hours on the phone with technical support until they finally decided it was a faulty device. The person on the other end of the phone on the last occassion set me up with a confirmation number and that my device should be there within a couple of days.

Nine days later I called back asking where my device was and the new technical support person stated that it looks like my device was not available at the time of the last call and that "somehow" the ticket was closed.in other words, "screw you dude, we are not sending you another device that might actually work."

So this new person takes another hour to basically order me another one and gives me a confirmation number. Again, the device does not arrive timely so I call again. I was told this time that the number I read back to them is not even a valid number and is nowhere in the system. So this new person actually took the time and effort to make up a confirmation number and allow me to belive that I was actually getting helped.

This time I talk to a supervisor who, to my total astonishment, followed through with the request to get me a new device and even took the time to email me the confirmation number. It did arrive but by now I am nearly 30 days into my $40 subscription and there is no way to refund my account.

The device does not work again and I go online to cancel my card from the account. I went into the system and took my credit card "offline" so I thought. Low and behold, another $40 comes out of my account. I get another supervisor because I asked for one right off the bat. He gives me all of the niceties that one would expect and tells me I will receive a confirmation and my money reefunded within days and that my account is canceled. I went in (4 days later) and my account is not cancelled and I never received a confirmation (second outright lie).

I find it hard to believe that a company can remain in business telling lies to their customers and simply charging credit cards as they see fit. I also found it ironic that every single customer service rep and supervisor is of hispanic decent so I would assume that their call center is in a country that is not so sympathetic to U.S. Citizens. If they charge my account again, my next step is the U.S. Attorney General for Wire fraud charges.

Company: Virgin Mobile Broadband
Country: USA
Phone: 8883221122
Site: virginmobileusa.com

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