AT&T
Disputed Cingular Phone Never Received, Internet Cut Over Old Bill

In I got a cell phone from Cingular wireless. My phone stop working properly and I notified them. They agreed to send me another phone and I was to send the other phone back to them. I never received the phone and when I contacted them, they told me they had proof that I received they phone. After my complaint to different people and offices, they researched and informed me that they postman left the phone on my porch. I informed them I did not receive the phone and therefore I would not need their services without a phone. They refused to send me another phone; therefore I cancelled the contract. They then charged me phone remainder of the contract and the phone.

During this time I find out that my cell phone and home phone bill have been combined after I told them during the purchase that I did not want a combined bill.

It is I still refuse to pay for a phone I never received and AT&T refuse to take it off my bill. Eight months ago, I signed up for internet with AT&T and was approved only to find out on the 9th of this month that my services were disconnected because of the Cingular bill.

I have spent 3 days trying to get this cleared from my account and has been unsuccessful, even though my home phone and internet bill is paid and update. This is ridiculous and something needs to be done. AT&T waited until I have 2 remaining payments on the modem to inform me that I can not have internet the Cingular account is paid in full. Again, I have lost money and have no services.

Company: AT&T
Country: USA
State: Georgia

  <     >