Cricket Wireless
Ordered Blackberry Curve but Received a CLEAR WiMAX Modem Instead

On the 1st of February I ordered a Blackberry Curve 8530 online from Cricket Wireless; with guaranteed Overnight Shipping. 7 days, and $229.99 later I received a CLEAR wireless WiMAX Home/Office Internet Modem. When I inquired with CLEAR Wireless, Cricket Wireless, and FedEx... I was told that I had received the item I had paid for. Now obviously someone at the Distribution Center mislabeled the package intended for me and sent it elsewhere; or it could possibly still be at the Center. However no one at Cricket Wireless will take responsibility for this mishap; and that; coupled with the misdirection I received from talking with several CSR's regarding escalations of complaints' and investigations that take 24 to 48 hours to get started (WTH???) and 3 to 5 business days to conclude... Meanwhile which; during that time, I can't have a another phone shipped to me & I can't go to a local dealer and get a phone to replace the missing one that is owed to me, and I have to ship back the modem I received; at my expense and wait a month for a refund??? Wtf?!?!?!? I usually like to have dinner and drinks before I get screwed?!?!?!? And not to sound racist or prejudiced... But it is not comforting at all to speak with someone in India or the Philippines with a generic, Anglo Saxon, first name, reading from a script of "Proper" responses trying to assist me in resolving my dilemma. I thought we lived in a world where "the customer is always right"? Bad form; Cricket Wireless; very bad form!!!

Company: Cricket Wireless
Country: USA
Phone: 18663844425
Site: mycricket.com

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