Sprint
Customer Service

I am a 58 year old man with a heart condition. 2 heart attacks in the last 5 years and 4 stints in my heart. My cell phone is my only lifeline, as I live alone and do not have a land line. Four days ago, my cell phone went dead and would not take a charge. I went to the Sprint store where it was purchased, but the store was no longer there. I went to the nearest store from there, but they said they could not help me and I would have to go across town to be helped. I went there and after a long wait, I explained that my phone was dead. They gave me a partially charged battery and told me to go home and charge it completely overnight. I did and by noon the next day it was completely dead again and would not take a charge. I went back to the store and the process was duplicated again with the same results. On my third trip across town they told me that it would take a day or two to get me a new phone and I would simply have no phone service until then. There were phones all over the store, but for some reason they refused to give me a new phone then and there, even though I had explained that I had a serious medical condition and that the phone was my only lifeline as well as my only means of communication with my clients and employer. At this point I had no choice but to make a scene... in fact I had to make a scene several times to receive the service that I should have had in the first place. It turns out that there were several other customers who were dissatisfied with their service and before long we banded together in a corner of the store. It took that much pressure to finally get a new phone. Once home, I realized that they did not transfer the memory containing my client list. Another trip across town to get my memory transfered to the new phone. Four days later I finally got satisfaction. Will Spint ever learn that customer satisfaction is key to a successful business? Sprint would rather pinch pennies than give good service. When my contract expires, I'm moving my phone service to Verizon.

Company: Sprint
Country: USA
State: California
City: San Jose

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