Best Buy
Purchased laptop online

Best Buy has left me with the worst experience shopping online I've had. After purchasing a laptop online, I was sent the UPS tracking number for someone else's shipment and NEVER received mine. It's been over a month since I reported the problem (and I've made over 10 phone calls on the issue!) and they have not refunded my credit card. A card I opened with them! All the customer service reps can plainly see that they package was not mine and was not shipped to me, yet they can't seem to get it resolved.

Please help me.

Company: Best Buy
Country: USA

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