Best Buy
Debit card charged $550 but store system showed it denied

I went to Best Buy on Black Friday 2010 to buy a 50 inch plasma television. After finding one that I liked I stood in line at the register for at least 20 minutes unaware that I was about to be completely and quite literally "robbed"!!!

The total charge for the tv was $902.99 including tax and my plan was to split the payment between two debit cards from two separate checking accounts belonging to me, since no one account alone contained enough funds to cover the charge.

I gave them the first debit card and asked that they charge $550.00 to the account, the clerk swiped the card and told me it had been denied. I knew this was not possible since I had just checked the balance, and had them try again and again with the same result. I then called my bank where a representative confirmed a $550.00 debit from best buy, but the best buy system did not show an approved transaction.

Even after I had the manager talk with my bank, they would still not acknowledge that an error had occurred with their system. They were completely insulting and offered no solution to the problem, and kept insisting that they had not taken any money from my account even though my bank confirmed that they had. They insisted no error had occurred and I just had to "Deal with it myself"

So I basically had to leave the store with no money left in my account and no merchandise to show for it.

If I stole $550.00 from someone I would be arrested. Why not them???

Company: Best Buy
Country: USA
State: California
City: West Hollywood
Address: La Brea av
Phone: 3238830219
Site: bestbuy.com

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