Kroger Company
Xbox 360 Warranty Denied for Tampering and Refurbished Unit Suspected

I purchased my Xbox 360 from Fred Meyers. A little over 7 months ago. It was supposed to be brand new. A little over three months later it started having issues playing games and DVDs and CDs. My boyfriend said that it was probably the DVD drive that was causing the issue. I went online and printed out the repair order form and mailed it off to get fixed. One week later I got it back with a note saying that the xbox360 could not be fixed under warranty for free due to the console being tampered with. I immediately called the xbox 360 company (Microsoft Corporation) and spoke with a lady for 30 minutes letting her know that I did not mess with the tamper labels and that I didn't even know where they were located.

She finally told me that they would do an investigation into the problem and she said to call back 5 days later. I did as she said and called back. I spoke with the same lady and she said that the cameras show that the xbox 360 taper labels were broken and that they could not help me. I then went onto the BBB website and filed a complaint with them regarding this issue. I got a letter from a man at Microsoft saying that he would talk with his supervisors and figure out if there was anything he could do. I received a letter today from him saying that they just found out that Fredmeyers is most likely selling refurbished xbox 360s as brand new xbox 360s. I refiled with the BBB and now I'm waiting to see what will happen. I just want people to know what a crappy company Microsoft is as well as Fredmeyers.

Company: Kroger Company
Country: USA
State: Oregon
City: Medford
Address: 1301 Center Drive
Phone: 5418574650

  <     >