Bluestar International Components
No refund or replacement and no customer service reponse

I ordered a replacement lamp for my Phillips TV in January and they sent me the wrong lamp. It took several weeks for a response from customer sevice and they told me to try it again. During this time I had to go elsewhere to purchase a correct lamp that worked. I continually asked for a refund and it took several more weeks to get a response. I sent the lamp back asking for a refund of my money and they just sent me another lamp which I did not need or ask for. After several more weeks of emails, and unreturned voice mail messages to their customer service, they told me I was not entitled to a refund even after I send them the UNOPENED lamp they sent me. My initial order was placed on January 20 and it is now June 24 and I have a lamp that I do not need that was never opened and I still can not get a refund of my money. This company is a total rip off and has TERRIBLE customer service and return policies! I will NEVER order another thing from this company and I do not recomend anyone else to do so either!!!

Company: Bluestar International Components
Country: USA
State: New York
City: Huntington
Address: 215 E. Main St. Ste 202
Site: bluestar-online.com

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