Thomson Products (RCA)
Thomson Products (RCA) Defective HDTV (Three Months Old), Still in shop (3 Months), No Replacement allowed

In June I purchased a RCA Scenium (HD52W140) TV.in less than three months the blue gun went out and I called RCA for a service center location (Budget TV, Colorado Springs, Only one in City) It is now three months later, the set is still in the shop and they can't tell me when it will be fixed.

Thomson refuses to replace the unit, stating that their Tech Service hotline has to say it can't be fixed. I have written to the Thomson Review Board (Fax 317 587-9017) with my problem, and have heard nothing from them in return. The Customer Service in Durant (580 634-0160, Press the following choice numbers 1-5-3-1) will only relate that their Tech Service hotline is in communication with the repair shop (Budget TV) and until they resolve whether it can be fixed, I must wait.

Oh Yes, the time on my warranty is still running, and it is now 6 months into the 12 month warranty. I am caught in the middle of this, with no recourse. I have called the Better Business Bureau here in Colorado Springs citing a problem with the authorized RCA service shop (Budget TV), they don't return calls and I really don't know if they are having financial problems. But Here I sit with no HDTV ($2800), and no idea when it will end. If anyone has any ideas on how I can resolve this, I am open to suggestions.

Company: Thomson Products (RCA)
Country: USA
State: Oklahoma
City: Durant
Address: PO Box 1490
Phone: 5806340160

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