Thomson Inc (RCA)
Can't get parts for 2 year old TV so their solution is to charge me $1200 for replacement TV

In October I started to get a loud buzzing noise in our HDTV, which eventually got so loud we could not hear the audio on the TV. I called RCA customer service to go through any troubleshooting they might provide. Their call center referred me to a local repair shop because the TV is 2 years old and no longer on warranty. The local repair shop identified the problem and informed me it would cost about $250-300 to fix.

We waited for 2 months to get the part, but eventually found out it was back-orderd indefinately. The local repairman advised that I contact RCA directly as they were non-responsive to the local repair shop's inquiries about the back ordered part. I was referred to Thomson Inc by RCA as their consumer relations company.

Thomson Inc informed me a couple weeks later that the part is no longer available for this TV, which sounds odd for a 2 year old TV, as this part. A color wheel... Seems to be the main part that makes the DLP TV work. Thomson Inc/RCA informed me they would do an exchange for us because they could not provide the part needed. This was quite a relief, until I was informed just recently that they want us to pay them $1209 to send the replacement TV.

It seems totally rediculous to me to pay $1209 to replace the TV that they admit could be fixed for less than $300. Any other reputable company would make this 'right' for the $300. I feel problem is their fualt because the TV is obviously not durable enough to last more than 2 years, and they no longer provide the main part of the DLP HD technology that makes the TV work. I was more than willing to pay for the repiars, instead they want 4 times that amount because they claim our TV which cost around $2100 is only worth $900 because it is 2 years old and broken.

I'd have more respect for RCA and their service co., Thomson Inc if they just told us they sell an inferior product and have no intent on servicing it.instead they chose to insult our intelligence by offering to put the screws to us again. It has taken over 3 months to even get this far with them, and now it seems as there will be no reasonable offer on their part.

Company: Thomson Inc (RCA)
Country: USA
State: Georgia
City: Marietta
Address: PO Box 671988
Phone: 8664657157

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