AT&T Mobility - AT&T Wireless
Faulty Laptop Connect Card Support Delayed Past Return Window

I ordered an Laptop Connect Card for AT&T Mobility on March 17 and received it promptly. The device was faulty out of the box. I would receive numerous error codes when trying to use the card. The code that appears the most frequently is Error 635. Every time I called AT&T I would go through the usual troubleshooting process. I informed the CSR that I have tried it on different machines with the same error messages. For the month of March I was not able to use the connect card at all. For the month of April I was able to download it for a total of 5 MB. By this time I was becoming quite aggravated at the device and AT&T. Every time I called they would tell me they would have to research the error message and call me back. They never call back and when I called back there was no record of the previous call so I had to start over each time. By this time I wanted to cancel and the CSR would apologize, say they would call me back, and when I insisted to return the device they would put me on endless holds while they process my request.

Company: AT&T Mobility - AT&T Wireless
Country: USA
State: Washington
City: Redmond
Address: 7277 164th Ave. NE
Phone: 8008887600
Site: attwireless.com

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