Epson America
Epson Refuses to Honor their Warranty

I purchased an Epson projector that cost $3500. After about 75 hours of usuage, it broke. I called Epson tech support and going through the diagnostic routine they determined the unit had to be sent back. The unit comes with a three year warranty. Working with there warranty support group, they could not fine the serial number of my projector in their database and as such refused to honor the warranty.

The warranty section of their owners manual requests that you register the product including the serial number. I did and received a positive registration confirmation. I was informed by Epson's Colleen Woods that the registration has nothing to do with the warranty, it's used only for marketing puposes. Seems Epson's serial number system checks and acceptance confirmation can change within the company given the cost/benefit situation at the time.

Company: Epson America
Country: USA
State: California
City: Lon Beach
Address: 3840 Kilroy Airport Way
Phone: 5629813840
Site: epson.com

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