Sears
Refrigerator Delivered Damaged and Rude Service Rep Refused Help

We bought a new refrigerator from our local Sears store and scheduled for delivery. When it was delivered one of the doors was dented, and the delivery guys scratched the other door bringing it in the house. We were given a number to call to set up a service day. The first service day (which my husband had taken off work for) the guy wanted to know where the new doors were for him to install. They had never ordered them or explained any of this to us, so we assumed he would be bringing them. We then scheduled another service day (which my husband took another day off work for) and they were supposed to come today between 2 and 5. At 4:30 they called to say they could not come because someone had called in and they were shorthanded. When we called to reschedule again they would not work with us on a day that we would not have to take off from work again since this was their fault. The guy who said his name was Jose from the customer service number I called was completely rude and arrogant! He would not let me speak to his supervisor and told me he was the supervisor over everyone. I told him that everyone has a boss, and unless his name was Jose Sears and he owned the company he had a boss too. He then told me that was his name!!! What a jerk! I will never buy from Sears again! Worst customer service ever!!!

Company: Sears
Country: USA
State: Kentucky
City: Shelbyville

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