Alienware
Horrible Service! - Old M17x laptop, Customer Service

I ordered the older M17x from Alienware. After over a month of delays I got it, only to have the speakers fail. I worked for hours with tech support, and then (after wiping the hard drive clean twice) they decided that it was a hardware issue and asked me to send it back to them. I sent it, and got it back two weeks later. When I got it back they did NOT re-install the backup "Alien Respawn" system or the required drivers, and when I called and asked for them they said that those programs were only factory installation. We called them angrily, and after a lighting system failure, they asked for us to send it back again. We had to go overseas in a month and did not have the time for more delays. We called them and asked to cancel the order. Only when we threatened to take our money back they finally started to help, and they replaced my M17x for a cheaper M17, immediately before announcing the "new" M17x laptop! I do not recommend for anyone to buy from them. I certainly won't make that mistake again.

Company: Alienware
Country: USA

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