Verizon Fios TV
Horrible, inexplicably stupid on-screen channel menu

I've had Comcast, Direct TV, Dish Network, and now Fios. I was happiest with Dish, and as soon as my contract expires with Fios TV, I'm going back. The only Fios service that merits kudos is their Internet service.

One huge reason is that the on-screen channel listing for Fios TV has 5 different colors for various channels. These colors do not match any printed channel guide provided. There is no guide to what these colors mean whatsoever — on the tv or on their website. You would think there would be a simple ergonomic logic to it, like green means you get that channel package, and red would mean you do not. Nope. They have a meaningless royal blue, olive green, dark red, teal green and rust orange. I resent rewarding stupidity with my subscription.

I've heard also that you get more HD channels with the satellite services, and the DVR that Dish provides as part of your package price costs $20/month extra with Verizon. And Verizon is famous for horrid customer service.

They're like Geico in that they pump a ton of money into marketing and advertising, but their product doesn't match the hype. (Geico is one of the higher-priced auto insurers and will dump you in a heartbeat.)

Company: Verizon Fios TV
Country: USA
Site: verizon.com

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