Matrix US
Not possible to return satellite receiver purchased online

I purchased a satellite receiver from Matrix US using their online store. The receiver was delivered to my door by a person about two weeks later. I connected to the satellite dish I have and tried to get a reception. My house has a lot of tall trees around it. I believe because of that I was not able to get a strong enough reception.

Matrix US has no instructions for returns on their web site. I sent an email to ask how to return my receiver. I received no reply. I called and had to leave a message. My call was not returned either.

I told my credit card company (Capitol One) that I was refusing the payment for the receiver. They contacted Matrix US. Finally the card company concluded that since I did not return the mercandise I had to pay.

Currently I am out of $89 and stuck with a receiver that I cannot use.

DO NOT BUY ANYTHING FROM MATRIX US if you think you might return it.

Company: Matrix US
Country: USA
Address: 3867 West Market St. Suite 139 Bath, OH 44333
Phone: 8888026166
Site: matrixus.com

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