TracFone
Did not honor its promotion

TracFone will not honor a promotion that it offered to me in an email. TracFone specifically denied my request to honor its promotion. I received the promotional email Nov. 29. The promotion period was from Nov. 29 to today, Dec. 4. The promotion was for 20 bonus minutes, with a purchase of 60 minutes. I was blocked from using the promotion, in attempts both by phone and via TracFone's internet website.
The unnamed customer service person replying by email for the company claimed that the promotional code number is invalid, and was already used in September. Therefor, the promotion will not be honored. The point I made to TracFone, and which was rejected, was "The notion that the promotional code number is invalid, and for a prior period, is irrelevant. What is relevant is the promise in the promotion itself, to honor a promise of a 20-minute bonus if I purchase 60 minutes of service, within the specified time frame. I honored my part of the promotion. TracFone, on the other hand, is not honoring its promise."
Evidently, on Nov. 29 somebody at TracFone sent me a current promotional email, with an old code number in it. This means that that same somebody at TracFone made an error. TracFone should make good on its promotion, regardless of the error of the invalid code number. It's the intent in the promotion that counts, and not a code number. TracFone does not agree, will not admit its mistake in issuing a promtion with an invalid code number, nor rectify the mistake, and so is guilty of ripping me off.

Company: TracFone
Country: USA
State: Florida
City: Miami
Phone: 18008677183
Site: tracfone.com

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