TracFone
Decieving information Ripoff

My Tracfone broke so I needed to get a new phone.
I otherwise probably would have got a different phone, though I did have good results with my original tracfone.

I went under questions and then upgrades under policies

I read this
"If I buy a new TRACFONE, can I transfer my phone number to the new phone? Yes, you can transfer the phone number into your new TRACFONE by calling the Customer Care Center at 1-800-867-7183."

I went out and bought another tracfone which was different but both were motorolla
The tracfone person said "i will now give you a new number"
so I asked why my number does not transfer
She said because it's a different model
however this information is under "upgrades"
obviously I'm going to have a new model.
I had to ask why it says so online and now they have to go through alot of procedures.
I will not be able to know anything for 48hours at which time i must call back and see if the number was able to transfer
Why?
It says under UPGRADES that YES you can transfer your old tracfone number

So I guess I am getting my number transferred but they reacted as if they never heard of such a thing
it's obviously not a quick and simple transaction (not that they said so)

So yes you can transfer your old number but it's a lengthy process
So if you want to do it, have a few days to wait and definitely don't plug it in and turn it on or you'll be given a new number

It also says i can transfer my units but I have not got to that point yet

Company: TracFone
Country: Mexico
State: Nationwide
Phone: 8008677183
Site: tracfone.com

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