Sprint
Sprint misinformation from incompetent employees cost me $300 in early termination fees

In November of I went into a SPRINT store to find out what I would be charged to change to AT&T as far as early termination. The representative took my number and told me the only early termination fee was one one of my two phones lines and would be about $120 dollars.
After transferring two lines (one to AT&T and one to Verizon), and replacing my aircard with one from AT&T, I called to pay my final bill. I was told that in fact my AirCard was the only account due an early termination, and that it would be $150. I complained about getting erroneous information earlier, and was told that the most they would do would be to credit my account the $35 restocking fee for the AT7T AirCard.
So, I returned the AT&T aircard and decided to stay with the Sprint AirCard until my contract expired. When I went to pay my AIrCard bill, I saw that I had a $273 dollar balance, since apparently now I was being charged $200 early termination on my phone line.

Company: Sprint
Country: USA
Site: sprintpcs.com

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