Wal-Mart
Bait and Switch, Lie and Argue

I went there to buy a game for a gift and some headphones. The woman that took me to the headphones tried to sell me a $50 pair, and I said no, I will only pay $13-18. She took me around the corner and said, "here, these are $17.88." I said I would take them. She took them to the register and rang every thing up and it sounded high to me. I looked at the receipt after I paid and I was right! I told her I was charged $35.88 for the headphones! Some other guy showed up and went to the headphones. He said they 'were in the wrong spot.' There were six of the same stocked in the $17.88 spot on the top shelf and one more in a $17.88 spot under it, where she picked my set up from. There wasn't even a $35.88 spot. He quickly started moving all the headphones out and had to just stick them in different places on the shelves. He started stuttering, telling me I could buy a cheap pair or pay the $35.88, trying to draw it out and kill time. I nipped him real quick and told him to get a manager. He acted mad.

The manager came, he snuck off to the shelf with her and tried to not let me see them. But I did and I followed. He was trying to lie and tell her nothing was going on, they were never in those spots and had no idea why I thought they were $17.88. I cut him off again and told the manager her female employee brought me to them, told me they were $17.88, and then that guy jumped in, tried to not let me have them and then moved all the merchandise so the manager couldn't see how it really was. The manager said I could have them for $17.88 and the guy got mad and stomped off.

Let me tell you, I know what that man was doing, trying to treat customers like crap and call them liars because he's thinking of his yearly bonus. It was too late for that. The stocker already blew the bonus and you lost. If you wanted to prevent the loss, you shouldn't have been so lazy. You should've been patrolling the aisles, examining the merchandise placement and realized that the headphones were labelled at half their worth. Your bonus depended upon your actions before the mistakes reached the customers. After I walk in the door and catch you, it is too late. I should not be subjected to people like this trying to wrench merchandise from my hands and calling me a liar! I will be looking for this from now on and will be watching and will not let you rip me off.

Company: Wal-Mart
Country: USA
State: Indiana
City: Madison
Address: street

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